Cancellation, refunds and delivery policy
Last updated: 22 October 2026
What we deliver
APIA Global provides digital business-intelligence and management-consulting services, including BPTI blueprints, document review, operational analysis and agreed support. We do not ship physical goods through this website.
Scope, price and delivery
Before payment, the customer receives a written proposal, invoice or order confirmation stating the deliverables, price, currency, expected delivery schedule and any customer information required to begin. Delivery is electronic through the agreed secure channel. Work begins only after the stated prerequisites are satisfied.
Cancellation
A customer may request cancellation by emailing billing@apiaglobal.com. If work has not begun, APIA Global will normally refund amounts paid, less any non-refundable payment-provider charges permitted by law. Once work has begun, any refund is assessed according to the completed work, committed third-party costs and the written commercial agreement.
Corrections and non-conforming delivery
If a delivered item does not conform to the written scope, the customer should notify us within 14 calendar days of delivery. We will review the issue and, as appropriate, correct or redeliver the affected item. Mandatory rights under applicable law remain unaffected.
Refund timing
Approved refunds are returned to the original payment method when available. Processing time depends on the payment provider and receiving financial institution.
Contact and legal entity
Billing: billing@apiaglobal.com
Legal: legal@apiaglobal.com
Asia-Pacific Investment Alliance Limited (trading as APIA Global), Business Registration Number 70202793, Unit 1203, 12/F, The L. Plaza, Nos. 367–375 Queen's Road Central, Sheung Wan, Hong Kong.
Política de cancelación, reembolsos y entrega
APIA Global presta servicios digitales de inteligencia empresarial y consultoría de gestión. Antes del pago, la propuesta, factura o confirmación de pedido indica entregables, precio, moneda y plazo estimado. No se envían bienes físicos desde este sitio.
Las solicitudes de cancelación se reciben en billing@apiaglobal.com. Si el trabajo no ha comenzado, normalmente se reembolsa lo pagado, descontando únicamente cargos no recuperables permitidos. Una vez iniciado, cualquier reembolso se evalúa según el trabajo completado, costes comprometidos y acuerdo comercial escrito. Si una entrega no coincide con el alcance escrito, comunícalo dentro de 14 días naturales para revisión y, cuando proceda, corrección o nueva entrega.